Level 5 Operations Manager Apprenticeship

The Level 5 Operations Manager Apprenticeship is designed for individuals who manage teams and/or projects and have responsibility for planning, delivering, and achieving departmental goals and objectives. This apprenticeship focuses on developing the skills needed to lead operational activities, manage resources, and support organisational goals. It combines face-to-face tutorials, remote workshops, and e-learning, with practical work-based training to develop effective operations management capabilities.

Funding Options

Levy employers: £9,000
Non-levy employers: £450

Who Is This Apprenticeship For?

This apprenticeship is ideal for individuals who are already in operations management or senior leadership roles, such as General Managers, Senior Managers, Executives, or Directors. It is designed for those who wish to develop advanced leadership, project management, and operational skills, with a focus on organisational growth and transformation.

Learners Will

Receive one-to-one coaching and mentoring sessions
Participate in live remote workshops and complete online learning journeys
Develop practical skills in managing people, operations, and resources
Complete a minimum of 6 hours of study per week, including work-based learning

What You Will Achieve

Received upon completion of the apprenticeship:

Level 5 Operations Manager Apprenticeship Certificate
CMI Level 5 Award in Leadership and Management (optional)
Level 2 Functional Skills in English and/or Maths (if required)
Opportunity for continued membership of CMI and all associated benefits

Behaviours developed include:

Professionalism and accountability
Leadership and team management
Effective communication and stakeholder relationships
Managing change, innovation, and risk

Key Themes

Managing People and Leading a Team

Leadership Techniques
Ethics of Leadership
Coaching and Mentoring
Stakeholder Relationships
Managing Conflict
Recruitment and Talent Management
Coaching and Capability Reflection
Stakeholder Engagment & Influence
Reflection
Communication and Impact Reflection

Managing Projects and Operational Plans

Change and Improvement
Project Scoping and Planning
Project Implementation
Project Evaluation and Reporting
Operational Planning
Digital Systems Use and Application
Cross – Functional Collaboration
Reflection
Operational Planning, and Strategic
Alignment Reflection

Managing Governance and Ethics

Organisational Governance
Regulations and Legislation
Equity, Diversity and Inclusion
Risk Assessment and Business
Continuity Reflection
Sustainability Impact and
Reflection
EDI Cutural Reflection

The Apprenticeship Journey

This apprenticeship combines one-to-one coaching, live remote workshops, and online learning modules to equip learners with the skills required for effective operations management. Learners will complete a variety of formal assessments, including the development of a strategic business proposal, and be assessed on their practical application of knowledge and skills through a portfolio of evidence. They will also have at least 6 hours of protected study time each week.

End Point Assessment (EPA)

The final assessment for this apprenticeship includes two key methods:

Portfolio of Evidence: The apprentice will generate evidence throughout the apprenticeship, demonstrating the knowledge, skills, and behaviours they have acquired. This evidence will be reviewed during a professional discussion.
Project Report and Presentation: The apprentice will complete a project that addresses a real business challenge, then deliver a 20-minute presentation followed by a 40-minute Q&A session to demonstrate their ability to apply their learning.

Interested in This Course?

Alternatively, you can send us an email at enquiries@hawktraining.com
or call us on +44 (0)20 8891 0992