Monday to Friday, shifts between 7am - 7pm (40 hours)
Advanced Level 3 Apprenticeship
Welwyn Garden City, AL7 1GN
Swiss Post Solutions is a leading provider of business process outsourcing and innovative document management services.
A great opportunity has arisen for a Apprentice Administrator, 2nd Tier Support Planner/Scheduler to work for Swiss Post Solutions Limited who are a leading provider of business process outsourcing and innovative document management services.
This position would be suitable someone who has a keen interest in ICT.
Full training will be provided with opportunities for the right candidate to learn other aspects of the core components used within Swiss Post Solutions.
The candidate will also have the opportunity to broaden their knowledge by a day release college or higher education course/apprenticeship standard .
Duties to include:
Main targets of the role
Fielding and distributing support requests from service management via SCP
Analysing Support Tickets and scheduling them accordingly to the appropriate developers, Training will be provided.
Resolving issues where possible before assigning to team
Further opportunities maybe available for the right candidate on completion of any agreed training to progress within the development team.
Shifts between 7am – 7pm Monday to Friday (i.e. 8am – 5pm, 7am – 4pm etc) with a 1 hour lunch break
Qualification: Business Administration Apprenticeship
Duration: 20 months
Course Type: Apprenticeship Standard
Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.
The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.
These are grouped into 3 themes which complement each other and are as follows:
Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A – C or equivalents in English and Maths).
To support your application, please send your certificates to Natalie at firstname.lastname@example.org