Operations Assistant

Why Hawk?

  • An Investor In People Gold organisation, committed to your career development
  • Ofsted 'Outstanding' training provider
  • A well-established organisation with almost 30 years’ experience in the apprenticeship and learning and development sector
  • Innovative in our approach to education using the latest technologies
  • Excellent in-house training and career progression opportunities
  • Summer and winter parties and team day events
  • 20 days, plus bank holidays and Christmas period (32 days)
  • Perkbox rewards scheme
  • Company pension scheme
  • https://www.linkedin.com/company/hawk-training/

Hawk is an Ofsted ‘Outstanding’ and Investors in People Gold organisation. We are a quality training provider operating in the work based learning/ FE sector, passionate about education and in particular delivering ‘gold standard apprenticeships’.

As the Operations Assistant you will be working directly for the Ops Management Team, including the Operations Director, who oversee all aspects of our apprenticeship delivery teams. The role is office based although the teams themselves are field based, mostly in and around the London areas, with some staff further afield due to our national coverage.

You will be an essential member of the operations team providing support in the main through the monitoring, reporting and analysis of our MIS systems. You will monitor performance against our contracts, internal systems and quality processes, so an aptitude for data reporting and analysis along with a keen eye for detail is crucial. You will also act as the main point of contact for our team managers out in the field, providing administrative support from communicating with our employers and apprentices as required, to coordinating training events held internally and externally.

This team is at the forefront of the business and as such it can be stressful at times, so you will need the ability to remain focused and positive under pressure!

Leading the way with a fully integrated e-learning provision, Hawk is a forward thinking organisation. We value our people and always promote from within. So if you are looking for the next step in your career and have the following attributes and vocational experience, we would love to hear from you!

Skills set:

  • High level analytical and problem solving skills
  • Professional and committed
  • Excellent administrative skills
  • Organised and systematic
  • Excellent communicator both written and verbal
  • Advanced experience of MS Excel, Word and Outlook
  • Effective under pressure
  • Professional and positive
  • Accuracy and a keen eye for detail

Experience & Knowledge:

  • 3-5 years+ in an administration role involving data reporting
  • Experience of using Maytas and ETrack MIS & e-portfolio system (highly desirable)
  • Systematic monitoring, analysing and reporting data
  • Knowledge of work based learning and government funded programmes
  • High level of English, maths and ICT

As an equal opportunities organisation, Hawk Training welcomes applications from all sectors of the community.

Please note, all applications to Hawk Training are reviewed with meaningful human intervention and decisions are not based solely on automated processing or profiling.

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