London Hearing, Apprentice Receptionist / Administrator

Positions: x1

Weekly Wage: £288.46

Working week:
Monday to Friday – 9am to 5pm (35 hours)


Apprenticeship duration: 
20 months 

Apprenticeship level: 
Advanced Level Apprenticeship

London, W1G 7LQ

Employer description 
We are a private clinic situated in Harley Street. A centre of excellence for Ear, Nose and Throat problems. We house over 10 world-class ENT surgeons alongside a team of skilled Audiologists.

We are a centre of excellence for Ear, Nose and Throat problems. Housing world-class pioneering ENT Consultants, we aim to deliver our patients with the best advice in a comfortable, safe and modern environment.

We have state of the art diagnostic equipment in house so we can provide our patients with the advice they need in the most efficient manner.


Full description
You will be the first point of contact for the house and you will provide administrative support for London Hearing, ENT Consultants and patients. You will handle the flow of patients and visitors through the house in a professional manner.

Duties include:

  • Organisation of patient movements between waiting room, consulting rooms and audiology.
  • Diary management, including making appointments, rearranging clinics, arranging out-patient tests.
  • Advise Audiologist of arrangements made for patients hearing tests.
  • Liaising with NHS and other private secretaries.
  • Answering and forwarding telephone calls as necessary.
  • Processing invoice payments & dealing with invoice queries.
  • Record keeping of all patient payments on spreadsheet – reconciliation at the end of the day and month.
  • Patient debt chasing.
  • Recording of demographic details. Data entry onto practice management database.
  • Organisation of waiting room.
  • Filing, archiving and retrieval of clinic notes.
  • Receiving and sorting daily mail, deliveries and couriers.
  • Performing other clerical receptionist duties such as filing, photocopying, faxing etc.
  • Helping London Hearing with overflow of telephone calls
  • Looking after social media for London Hearing – Facebook, Instagram and Twitter
  • Post office errands.
  • Monitoring the progress of hearing aid repairs and ear moulds and chasing suppliers where necessary.
  • Maintaining and ordering audiology supplies.


Future Prospects/Progression

In terms of progression, the candidate will have two options:

Route 1: Will be an administrative focused role where the candidate will assume more responsibility for administrative work.

Route 2: There is also scope of train the candidate to learn about Audiology. If the candidate is interested, they can be trained to become a hearing aid technician, helping with hearing aid repairs and other Audiology jobs.

In terms of salary, the per annum value will increase according to the candidates success on passing exams and their length of time working at London Hearing. 


Training provided

Qualification:  Business Administration Apprenticeship
Level: 3
Duration: 20 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.


Units Covered:
The Apprenticeship programme is made up of different units.  Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

  1. Core Business & Administration
  2. Managing Self & Personal Skills
  3. Using Resources & Achieving Results.



  • After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.
  • After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
  • End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met. 
  • Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.


Functional Skills:
Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’sA – C or equivalents in English and Maths).


Skills required

  • Skills - Team working, communication, analytical, time management, computing, and confidence.
  • Experience - Although experience is not mandatory, previous roles similar to this would be considered beneficial.


Personal qualities

  • Professional
  • Outgoing
  • Good attention to detail
  • Confident face to face and over the phone
  • Well presented


Qualifications required
GCSEs A-C in maths and English or equivalents (Level 2 in Key Skills or Functional Skills)


In order to support your application, please ensure you upload your CV on a Word document and attach your certificates in Maths and English only

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