Greenwich & Bexley Community Hospice, Apprentice Clinical Administrator

Positions: x1

Weekly Wage: £357.00

Working week:
Monday – Friday, working various shifts from 8am – 6pm (35 hours)

  • 8am – 4pm
  • 9am- 5pm
  • 10am – 6pm

Apprenticeship duration: 
20 months 

Apprenticeship level: 
Advanced Level Apprenticeship


  • London, SE2 0GB


Employer description 

We are a local charity, caring for over 2,500 people every year, and all of our care is provided free of charge to people living in the Boroughs of Royal Greenwich and Bexley. We provide high-quality, compassionate care and support to people with all types of terminal illnesses, their families and their carers. Our care is delivered to people at home, in care homes, in our Hospice beds, in our Day Hospice and in hospital.
We provide holistic care that goes beyond physical needs – offering spiritual, social and psychological care, advice and support wherever needed. We also support and educate healthcare professionals to deliver high quality, individualised and co-ordinated care to people with all terminal illnesses.
We receive only around a third of our funding from the NHS. That means we need to fundraise £5m every year from local people, businesses and organisations to continue to fund our services.

We employ approximately 180 staff and are supported by over 450 volunteers to help us deliver our services.


Full description
A great opportunity has arisen for Apprentice Clinical Administrator to work for Greenwich & Bexley Community Hospice who are a local charity, caring for over 2,500 people every year.


Role purpose:

  •  Provide administrative support to the clinical team in Greenwich & Bexley Community Hospice based at Bostall Hill, Abbey Wood. 
  • Communicate related information to external and internal health and social care professionals and to patients / carers.
  • Liaise with internal and external departments involved in patients’ care to ensure that plans for care progress smoothly and in a timely manner.


Key responsibilities:

  •  As a member of the Assessment and Coordination Team, provide administrative support to the clinical teams.
  • Be confident in dealing with telephone enquiries as required ensuring messages and/or correspondence is passed to the appropriate staff member.
  • As required, identify and implement follow up actions using your own initiative if necessary.
  • Assist in maintaining accurate patient records.
  • Feel confident in liaising with internal and external healthcare professionals to ensure that patient care is coordinated in an efficient and timely manner, including typing letters if required.
  • Ensure patient and carer confidentiality is adhered to at all time. 
  • Take responsibility for identifying own personal development and ensuring targets are met throughout the apprenticeship. 
  • Be willing to actively promote services and be a Hospice ambassador.
  • Adhere to all Hospice policies and procedures.


Company benefits

  • 28 days annual leave plus bank holidays.
  • Access to a stakeholder pension scheme (contributory)
  • Access to staff wellbeing programme
  • Access to Employee Assistance Programme
  • Limited sick pay in line with Hospice’s new starter entitlements


Working Hours
Monday – Friday, working various shifts from 8am – 6pm (35 hours)

  • 8am – 4pm
  • 9am- 5pm
  • 10am – 6pm


Skills required

  • Candidates must live locally, as public transport can be difficult
  • Previous administration experience
  • Independent thinker
  • Good standard of computer literacy, including: Microsoft Office – Word and Outlook.
  • Willingness to learn an electronic patient record system.
  • Excellent verbal and written communication skills


Qualifications required

  • GCSE A – C grades in Maths and English or equivalent (key skills or functional skills level 2) - Certificates will be required to provide certifictates as evidence


Personal qualities

  • Candidates must have an interest in working in a busy clinical administrative role. 
  • Excellent verbal and written communication skills including an ability to communicate effectively on varying levels of seniority and with patients and their carers
  • Be self-motivated and the ability to prioritise.
  • Self-awareness and the ability to ask for assistance whenever necessary.
  • Ability to manage time and meet deadlines.
  • Understanding the need to provide excellent customer care at all times. 


Training provided

Qualification:  Business Administration Apprenticeship
Level: 3
Duration: 20 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.


Units Covered:
The Apprenticeship programme is made up of different units.  Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.


These are grouped into 3 themes which complement each other and are as follows:

  1. Core Business & Administration
  2. Managing Self & Personal Skills
  3. Using Resources & Achieving Results.



  • After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.
  •  After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
  •  End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met. 
  •  Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.


Functional Skills: 
Apprentices are required to have a minimum of GCSEs A – C grade or equivalents in English and Maths.



  • Close advert: Wednesday 18th July 2018
  • Certificates in Maths and English to be emailed to Natalie Henderson,

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