We are looking for a talented and professional individual, who is passionate about IT and has aspirations to further develop themselves! You will support our 1st Line apprentice and together be the first point of contact within the department for the Helpdesk. You will be responsible for channelling requests for help to appropriate functions for resolution, monitor progress and keep both internal and external users apprised of progress.
The role requires a dynamic, proactive individual who possesses excellent communication and time management skills and who will be able to work well with the IT team already in place.
First class customer service and organisational skills are required for this diverse role to ensure timely response so that end users can accomplish business tasks.
The Skills set & Experience