Intermediate Level Apprenticeship
Wokingham, RG40 1BN
Local Authority services for Wokingham
Excellent opportunity to forge a career within IT, working in a dynamic team for a forward-thinking Council. This role provides scope to help shape internal IT support services during a period of exciting change.
The role will focuses on providing first line technical support to internal staff, whilst supporting operational activities such as processing of user requests and maintaining the IT knowledge base.
Successful candidates will be able to contribute to the improvement of IT response and service maintenance, and develop invaluable IT, Customer Service and Administration skills in the process.
Successful candidates will be rewarded with quality training, excellent career progression opportunities plus the experience of helping to shape the Council’s new internal processes and systems. Successful candidates will train towards an NVQ Level 2 Diploma in IT User Skills.
GCSE Grades A – C Maths & Eng
Things to consider:
Occasional evenings and weekend working for system upgrades or in the event of system outages.
Potential to progress onto IT L3 qualification via promotion to 2nd / 3rd line support or IT specialism.
Apprenticeship National Minimum Wage:
This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.
The National Minimum Wage (NMW) for Apprentices is £3.50 per hour.