42.5 (8.30am – 5pm)
Intermediate Level Apprenticeship
Wokingham, RG40 1BN
Local Authority services for Wokingham
Exciting opportunity to develop key customer service and business operations skills, providing integral enquiries support for the council’s external stakeholders and internal staff.
The position offers a rare opportunity to take ownership of customer caseloads, learning how to respond, escalate and effectively provide end to end solutions to a variety of enquiries.
This role focuses on supporting the business services case management function, working as part of a dynamic team to ensure the provision of a responsive, efficient service.
Service Delivery Duties:
Successful candidates will be rewarded with quality training, excellent career progression opportunities and the experience of helping to shape the council’s new internal processes and systems.
Successful candidates will train towards a Nationally recognised Business Administration BTEC Level 2 Diploma.
Relevant work experience (some office exp ideally)
Good standard of education, including excellent literacy and numeracy skills.
Good IT skills including office software such as Microsoft Word, Outlook, PowerPoint and Excel
Good written and verbal communication skills
Ability to actively listen in order to extract and assess the important information
N/A but good levels of written, verbal and numeracy skills required.
Some experience of working to tight timescale and with high levels of accuracy.
Things to consider:
Progression onto Level 2 or Level 3 Case Owner or Case specialist work.
Apprenticeship National Minimum Wage:
This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.
The National Minimum Wage (NMW) for Apprentices is £3.50 per hour